Need help getting signals flowing?
Get help with installation, dashboard access, billing, tracking setup, event data, feedback forms, and account questions. Send us the context and we will route it to the right place.
Include your workspace name, site URL, and the affected user email.
Tell us what you expected, what happened, and when it started.
Screenshots, console errors, request IDs, or steps to reproduce help us move faster.
Choose the closest issue type
SDK and domain setup
Script installation, allowed domains, DNS checks, missing events, and production verification.
Login and workspace access
Google sign-in, invitations, roles, workspace switching, and account ownership changes.
Plans and subscriptions
Plan limits, invoices, renewals, cancellations, failed payments, and subscription questions.
Events and sessions
Missing sessions, event definitions, filters, replay issues, data retention, and workspace limits.
Forms and feedback
Public forms, ballots, embedded feedback, collection rules, and response exports.
Privacy and abuse
Responsible disclosure, data concerns, consent configuration, and suspected account misuse.
What to include in a support email
Workspace and page: workspace name, site URL, dashboard page, and affected environment.
Reproduction path: exact clicks, browser, time window, and whether it happens for one user or all users.
Technical details: console errors, network response, request ID, SDK key, or screenshot if available.
Common support questions
How fast do you respond?
We prioritize production issues and account access problems first. General support requests are handled as quickly as possible during business hours.
Where do I manage billing?
Open your dashboard and check workspace settings. If billing is not available there yet, email support@pulsepanda.dev.
Can you check my SDK setup?
Yes. Send the site URL and the page where the SDK is installed. Include any browser console errors.
How do I report a security issue?
Email us with the subject "Security report" and avoid sharing exploit details publicly until we have reviewed it.